Contact information

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Frequently asked questions

We want every customer to be happy with their gear. If something’s not right, reach out - we’ll do our best to sort it.

Please note: we don’t offer refunds or returns for change‑of‑mind, incorrect selection, or personal preference after purchase.

We recommend double‑checking product details, sizing, and specs before checkout to make sure it’s the right fit for your setup. If you’re unsure about anything, feel free to contact us on bbqbackyardsupplyco@outlook.com before purchasing - we’re always happy to help.

Yes - we’re unable to accept returns on certain items.

Clearance, discontinued, and marked-down products are final sale and not eligible for return.

Please note: we also don’t offer returns for change-of-mind or personal preference after purchase.

Orders are generally processed within 2–4 business days, not including delivery time.

Once your order ships, you’ll receive a dispatch confirmation email with tracking info (where available).

Delivery times vary depending on your location - most orders arrive within 7–14 business days from dispatch.

Please note: processing may take longer during peak periods, public holidays, or high-demand sales

Small to medium/light items are $9.99 flat shipping rate, Australia wide

Orders over $100 (small/light items only): FREE shipping Australia‑wide

Larger or heavy items: Shipping is calculated at checkout based on size, weight, and delivery location

You will always know the shipping price before you purchase.

No - BBQ Backyard Supply Co is an online-only store.

All orders are shipped directly from our warehouse to your door.

If you’ve ordered a larger item or multiple products, your order may arrive in separate packages and at different times depending on which warehouse your items are dispatched from.

Contact us immediately with photos to bbqbackyardsupplyco@outlook.com, will sort it fast.

We take damaged deliveries seriously and aim to resolve them quickly so you’re not left waiting.

Not automatically. If you’re buying in bulk, contact us directly - we’ll sort a custom quote for you.

Our products are manufactured both locally and globally. We carefully select trusted manufacturing partners to ensure every item meets our standards for quality, durability, and fair value.

Yes - email us at bbqbackyardsupplyco@outlook.com with as much detail as possible.

If we already stock items from that brand or manufacturer, there’s a higher chance we can source it and add it to the store.

No, BBQ Backyard Supply Co does not have a formal price‑match policy. However, we always want to offer our customers great value. If you’ve found a lower price elsewhere, we’re happy to review our wholesaler pricing and see whether we can lower, match, or even beat the price. If we can, we’ll provide you with a personalised discount code for that specific item.

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