Privacy policy

1. Introduction

BBQ Backyard Supply Co (“we”, “us”, “our”) operates this store and website, including all related information, content, features, tools, products and services (collectively, the “Services”).

This Privacy Policy explains how we collect, use, disclose and store your personal information when you interact with the Services, order from us, or otherwise communicate with us.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in how we handle personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

If this Policy conflicts with our Terms of Service, this Policy prevails with respect to the handling of personal information.

2. What Is “Personal Information”

“Personal information” means information that identifies, relates to, or can reasonably be linked to you.

It does not include anonymised, aggregated or de-identified information.

3. Personal Information We Collect

Depending on your interactions with the Services, we may collect:

Contact Details

Name, address, billing/shipping address, phone number, email.

Financial & Transaction Data

Payment card and billing details

Transaction history

Refund/return, exchange and order details

Account Information

Username, password, preferences, settings

Communications

Emails, customer service messages and any information you include

Device & Usage Data

IP address

Browser details

Device identifiers

Interaction, navigation and usage history across our website

Verification Information (for refunds or fraud prevention)

Only where required, such as order confirmation or ID for high-value returns

We do not collect “sensitive information” unless required by law and only with consent.

4. Sources of Personal Information

We may collect personal information:

Directly from you

Automatically through cookies and site-tracking technologies

From Shopify as our platform provider

From service providers (payment gateways, shipment partners, analytics tools)

From marketing partners

From publicly available sources (where lawful)

5. Cookies & Analytics

We use cookies and similar technologies to:

Operate core website functions

Remember user preferences

Analyse site usage

Improve product recommendations

Support marketing and advertising

You can adjust browser settings to block or manage cookies.
Blocking cookies may affect site functionality.

Some analytics, tracking and personalisation is enabled through Shopify.

6. How We Use Personal Information

We may use your information to:

Provide and Improve Services

Process payments

Fulfil and deliver orders

Manage returns/exchanges

Verify identity where required

Personalise your shopping experience

Customer Support

Respond to enquiries

Assist with orders, warranties and returns

Marketing (in compliance with the Spam Act 2003)

Send promotional emails or offers

Recommend products
You may unsubscribe at any time.

Security & Fraud Prevention

Verify identity

Detect fraudulent behaviour

Protect our platform and customers

Legal Compliance

Comply with tax, consumer law and record-keeping requirements

Respond to lawful requests by regulators, courts or police

We do not sell personal information.

7. Disclosure of Personal Information

We may disclose personal information to:

Shopify

As our hosting and commerce technology platform

For site performance, analytics and security

Third-Party Service Providers

Payment processors

Shipping & logistics

IT and cloud storage

Marketing providers

Professional advisers

Business Partners
Where you have consented or an integration requires it.

Corporate Transactions
If we sell, restructure or transfer our business.

Government, Regulators or Courts
Where legally required.

Where service providers are located outside Australia, the privacy protections of those jurisdictions may differ from Australian law.

8. Shopify as Processor & Independent Controller in Some Contexts

Our store operates on Shopify.
Shopify may collect, use or process personal information independently for the purposes of improving its platform and supporting services it offers to merchants.

For details on Shopify’s handling of data and user rights, see:
https://privacy.shopify.com/en

Depending on your location, you may exercise certain privacy rights directly with Shopify.

9. Overseas Transfers

Personal information may be stored or processed overseas, including in Canada, the United States, the European Union and other jurisdictions.

Where required, we take reasonable steps to ensure overseas recipients safeguard your information consistent with the Australian Privacy Principles.

However, by using our Services, you acknowledge that foreign privacy laws may not be equivalent to those in Australia.

10. Security of Personal Information

We implement reasonable technical, administrative and physical safeguards to protect personal information, including:

Secure payment gateways

Access controls

Encrypted transmissions where possible

Limited internal access based on necessity

No method is 100% secure, and we cannot guarantee perfect security.
Do not send sensitive details through unprotected channels.

If a suspected data breach occurs, we will evaluate it and (if required) notify affected individuals and the Office of the Australian Information Commissioner (OAIC).

11. Retention of Information

We retain personal information only for as long as required to:

Maintain customer accounts

Fulfil orders

Meet tax, accounting and legal compliance obligations

Resolve disputes

Enforce contracts

Order-related records are generally retained for up to seven (7) years under applicable business and taxation laws.

Information collected solely for ID verification or return eligibility is securely deleted when no longer needed.

12. Your Rights

Your rights may vary depending on where you live.

For Australian customers, you may:

Request access to personal information we hold

Request correction of inaccurate information

Request deletion where lawful and appropriate

Opt out of marketing communications at any time

For EU or UK residents, additional rights such as objection to processing or withdrawal of consent may apply.

Where a legal right does not apply, we may still consider reasonable requests at our discretion.

We may request identity verification before responding.

13. Managing Marketing Preferences

You may unsubscribe from promotional emails at any time using the unsubscribe link within our messages.

We may still send non-marketing service communications, such as order confirmations, delivery updates or account notices.

We comply with the Spam Act 2003 (Cth) and will not send commercial messages without consent.

14. Complaints

If you have concerns about how we handle your personal information, contact us first using the details below.

If you remain unsatisfied, you may lodge a complaint with the:

Office of the Australian Information Commissioner (OAIC)
www.oaic.gov.au

15. External Sites & Social Media

Our Services may include links to external platforms.
We are not responsible for the privacy practices or content of third-party websites.

Information shared publicly or via social media integrations may be visible to other users.

16. Children

Our Services are not directed at children and we do not knowingly collect personal information from persons under 16.

If you believe a minor has provided personal information, contact us so we can remove it.

17. Changes to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on our website with an updated “Last Updated” date.
Where legally required, we will notify you of material changes.

18. Contact Us

For privacy enquiries, requests or complaints:

BBQ Backyard Supply Co
Thornton, NSW, 2322
ABN: 30 367 420 912

Email: bbqbackyardsupplyco@outlook.com

Phone: 0403 185 768