Terms of service

TERMS OF SERVICE

Last Updated: 03/01/2026

OVERVIEW

Welcome to BBQ Backyard Supply Co! The terms “we”, “us” and “our” refer to BBQ Backyard Supply Co. BBQ Backyard Supply Co operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with an online shopping experience (the “Services”). BBQ Backyard Supply Co is powered by Shopify, which enables us to provide the Services to you.

These terms and conditions, together with any policies referenced herein (“Terms of Service” or “Terms”), describe your rights and responsibilities when using the Services.

Please read these Terms carefully, as they include important information about your legal rights and cover areas such as consumer guarantees, warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy [LINK]. If you do not agree to these Terms or our Privacy Policy, you should not use or access our Services.

SECTION 1 — ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your state or territory of residence, and that you consent to any minor dependent using the Services on devices you own, purchase or manage.

To use the Services, including browsing our online store or purchasing products or services, you may be asked to provide information such as name, email, billing details, payment information, and delivery address. You represent that all information provided is true, current, complete and that you hold all necessary rights to provide it.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur through your account. You may not sell, assign, transfer or license your account to any other party.

SECTION 2 — OUR PRODUCTS

We endeavour to present products accurately. However, colours, textures, finishes and materials may appear differently on your device due to screen calibration, device settings, display configuration or other factors.

We do not guarantee that the quality, colour, size, or appearance of products will match expectations or perfectly reflect images or descriptions.

All product descriptions, pricing, availability and materials are subject to change at any time without notice. We may discontinue or limit the supply of any item, and may restrict orders by person, region or jurisdiction.

SECTION 3 — ORDERS

When you place an order, you are making an offer to purchase. We reserve the right to accept or reject an order for any reason. Your order is accepted when we confirm acceptance and process payment. Prior to acceptance, we may cancel, amend or decline an order and will endeavour to notify you using the contact details provided at checkout.

All purchases are subject to our Refund Policy https://bbqbackyardsupplyco.com/policies/refund-policy.

You warrant that items purchased are for personal or household use and not for resale or commercial exploitation, unless we provide written consent.

SECTION 4 — PRICES AND BILLING

Prices, promotions, discounts and shipping rates may change without notice. Unless expressly stated otherwise, prices exclude applicable taxes, shipping, handling, import duties and customs charges.

The price provided at checkout and stated on your order confirmation is the price that applies.

You agree to provide accurate billing and payment information and authorise charges to your nominated payment method. You further warrant that:

the payment details you provide are valid,

you are authorised to use the nominated method, and

all fees, taxes, shipping costs and charges incurred will be honoured.

SECTION 5 — SHIPPING AND DELIVERY

Shipping and delivery times displayed on our website are estimates only. They are not guarantees and may be affected by external factors such as carrier delays, customs processing, weather events, or service restraints.

In accordance with the Australian Consumer Law, risk in the goods passes to you once the goods are delivered to your nominated delivery address.

If an item arrives:

damaged,

defective,

missing components,

incorrect, or

not consistent with the description,

you may be entitled to a remedy under the Australian Consumer Law, including repair, replacement or refund. Please contact us promptly so we can assist.

SECTION 6 — INTELLECTUAL PROPERTY

All content forming part of the Services, including trademarks, logos, designs, product names, text, photographs, reviews, graphics, video, audio, layout, arrangement and software, is owned by us or licensed to us and protected by Australian and international trademark, copyright and intellectual property laws.

You may use the Services for personal, non-commercial purposes only. You must not reproduce, publish, display, modify, sell, distribute, reverse-engineer, create derivative works from, upload or exploit any content without our prior written consent.

Nothing in these Terms grants a licence or right to use our trademarks or any other intellectual property without written permission.

SECTION 7 — OPTIONAL TOOLS

We may provide access to tools or integrations supplied by third-party providers. These tools are provided “as is” and “as available” without warranty, endorsement or responsibility of any kind. We do not control or monitor third-party tools.

Your use of such tools is entirely at your own risk and you should familiarise yourself with any applicable terms imposed by the third-party provider.

SECTION 8 — THIRD-PARTY LINKS

The Services may contain hyperlinks or embedded content linked to external websites. We do not control and are not responsible for the content, policies, products, security, or accuracy of information on these external sites.

Accessing third-party sites is done at your own risk. Please review their policies before making a purchase or sharing information. Any dispute regarding a third-party product or service must be directed to that relevant provider.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

BBQ Backyard Supply Co is powered by Shopify, which enables us to provide the Services. However, all sales are made directly with BBQ Backyard Supply Co. Shopify is not responsible for your purchase, the products, or any injury, damage or loss arising from the transaction.

By using our Services, you release Shopify and its affiliates from all claims arising from any purchase or transaction between you and BBQ Backyard Supply Co.

SECTION 10 — PRIVACY POLICY

Personal information collected through your use of the Services is handled in accordance with our Privacy Policy https://bbqbackyardsupplyco.com/policies/privacy-policy, and may also be subject to Shopify’s privacy policy.

Because our Services are hosted by Shopify, information you submit may be transmitted to Shopify or other providers located in other countries for the purpose of operating, providing or improving the Services.

By using the Services, you acknowledge that you have read and understood our Privacy Policy and any applicable Shopify privacy notices.

SECTION 11 — FEEDBACK

If you submit ideas, suggestions, reviews, proposals, content, media or other material (“Feedback”), you grant us a perpetual, worldwide, non-exclusive, sublicensable, royalty-free licence to use, reproduce, publish, modify and distribute such Feedback for any purpose.

You represent that:

you own, or have the lawful right to submit, the Feedback;

your Feedback does not infringe any third-party rights; and

the content complies with applicable laws.

We have no obligation to maintain Feedback in confidence, compensate you, or respond to any submission.

We may, but are not obliged to, review, edit or remove Feedback that we deem unlawful, defamatory, harmful, obscene, misleading or in conflict with these Terms.

SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS

From time to time, information on the Services may contain typographical errors, inaccuracies, or omissions that relate to descriptions, pricing, promotions, offers, shipping times or availability.

We reserve the right to correct such errors, update information, or cancel orders where information is inaccurate, at any time and without notice, including after an order is placed.

SECTION 13 — PROHIBITED USES

You must only use the Services for lawful purposes. You must not use the Services to:

violate any law or regulation,

infringe upon intellectual property rights,

harass, abuse, defame, intimidate or discriminate,

distribute misleading, fraudulent or malicious content,

upload viruses, malware or code that could impact system integrity,

impersonate another person,

circumvent security features,

extract data, scrape, crawl, or commercially exploit the platform, or

interfere with the enjoyment, access or security of the Services.

We may suspend, restrict, or terminate your account without notice if you breach any prohibited conduct.

SECTION 14 — TERMINATION

We may terminate your access to all or part of the Services at any time without notice. You remain liable for all amounts owed up to the effective date of termination.

Sections that by nature should survive termination do survive, including: Intellectual Property, Feedback, Termination, Consumer Law Guarantees, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Governing Law, Assignment and others.

SECTION 15 — AUSTRALIAN CONSUMER LAW GUARANTEES

Nothing in these Terms excludes, restricts, or modifies any rights, remedies, or guarantees you have under the Competition and Consumer Act 2010 (Cth) (“Australian Consumer Law”).

Our goods and services come with guarantees that cannot be excluded under the ACL. If goods fail to meet a consumer guarantee, you are entitled to a remedy, which may include repair, replacement, refund, or compensation for reasonably foreseeable loss or damage.

If a product:

is unsafe,

is significantly different from its description,

has a major fault, or

would not have been purchased by a reasonable consumer had they known of the issue,

you are entitled to a replacement or refund.

SECTION 16 — DISCLAIMER OF WARRANTIES

Except as required under the Australian Consumer Law, the Services and all products are provided “as is” and “as available” without any express or implied warranties, including merchantability, fitness for purpose, durability or non-infringement.

We do not warrant:

uninterrupted service,

accuracy of information,

compatibility with devices,

error-free performance, or

that defects will be corrected.

Where mandatory guarantees apply, they cannot be excluded. Where permitted, our liability is limited to the remedies available under the ACL.

SECTION 17 — LIMITATION OF LIABILITY

Except where liability cannot be limited under the Australian Consumer Law, BBQ Backyard Supply Co, its directors, officers, employees, affiliates, partners, agents, suppliers or service providers are not liable for indirect, incidental, punitive, consequential, exemplary or special damages, including loss of profits, savings, data, business interruption or opportunity.

Where goods or services fail to comply with the ACL, available remedies apply and nothing in these Terms limits your rights under the Australian Consumer Law.

SECTION 18 — INDEMNIFICATION

You agree to indemnify, defend and hold harmless BBQ Backyard Supply Co, Shopify, and all related parties from any third-party claims, liabilities, losses, damages or legal fees arising from:

your breach of these Terms,

a violation of law, or

misuse of the Services.

We may control the defence of such matters, at your cost, including selecting legal counsel.

SECTION 19 — SEVERABILITY

If any part of these Terms is deemed unlawful, void or unenforceable, that provision is severed to the minimum extent necessary. Remaining provisions continue in full force and effect.

SECTION 20 — WAIVER AND ENTIRE AGREEMENT

A failure by us to enforce any provision of these Terms is not a waiver.

These Terms, together with our policies, are the entire agreement between you and us regarding your use of the Services and supersede all prior discussions, agreements or communications.

Any ambiguity in interpretation shall not be construed against the drafting party.

SECTION 21 — ASSIGNMENT

You may not assign, transfer or delegate your rights or obligations under these Terms without our written consent. Any attempt to do so is void.

We may assign or transfer our rights and obligations under these Terms without consent.

SECTION 22 — GOVERNING LAW

These Terms and any related services are governed by the laws of New South Wales, Australia. You consent to the jurisdiction of the courts of New South Wales.

SECTION 23 — CHANGES TO TERMS

We may update or amend these Terms at any time by posting the revised version on our website. It is your responsibility to check for updates.

If changes materially affect your rights, we will notify you in accordance with applicable laws. Continued use of the Services after changes are posted constitutes acceptance of the updated Terms.

SECTION 24 — CONTACT INFORMATION

Questions about these Terms should be sent to:

BBQ Backyard Supply Co
Email: bbqbackyardsupplyco@outlook.com

Thornton NSW 2322 Australia
Phone: 0403 185 768
Australian Business Number (ABN): 30 367 420 912