Shipping policy

Shipping Policy – BBQ Backyard Supply Co

Last updated: 4/12/2025

At BBQ Backyard Supply Co, we aim to ensure orders are dispatched and delivered as efficiently as possible. The below policy explains how we process, ship and track orders.

1. Processing Times

Orders are generally processed within 2–4 business days.

Processing time may vary during peak periods, high-demand sales, public holidays or supply constraints.

A dispatch confirmation email, including any available tracking information, will be sent once your order is shipped.

Processing times do not include transit or delivery time.

2. Shipping Regions

We currently ship within Australia only.
Shipping availability, carrier methods and costs are displayed at checkout.

3. Delivery Timeframes

Estimated delivery time within Australia is generally 7–14 business days from dispatch.

Please note:

Delivery timeframes are estimates only

Delays may occur due to carrier issues, customs handling, weather events, supply chain disruption, product availability or public holidays

These estimated timeframes are not guaranteed and do not form part of any contractual commitment.

4. Shipping Costs

Shipping fees are calculated at checkout based on destination, parcel size and weight.

As a general guide:

Standard small/medium items: $9.99

Orders of $100 or more containing only small/medium items may qualify for free standard shipping

Oversized / overweight items are subject to variable rates calculated at checkout through the carrier based on size, weight and delivery location

From time to time, we may offer promotional or discounted shipping.

All final shipping charges will be shown at checkout before payment.

5. Oversized Items

Large, heavy or bulky items may incur additional freight charges. These costs are calculated automatically via carrier integrations (e.g., Australia Post, courier networks) depending on:

Weight

Dimensions

Delivery address

Handling requirements

Any additional freight costs will be listed before purchase is confirmed.

6. Tracking Your Order

Once dispatched, you will receive a tracking link via email (where tracking is available).

Tracking updates may take 1–5 business days to appear while carriers process your consignment.

If tracking has no scans after a reasonable period, contact us and we will investigate with the carrier on your behalf.

7. Delayed, Missing or Lost Parcels

If your order has not arrived within the estimated timeframe, please contact us at:
bbqbackyardsupplyco@outlook.com 

We will liaise with the carrier or supplier to assist in locating the parcel.

Where delivery issues occur, we will respond in accordance with your rights under the Australian Consumer Law.

Note: If a parcel is returned to sender due to incorrect or incomplete delivery information provided by the customer, re-delivery fees may apply.

8. Risk and Responsibility

Under the Australian Consumer Law, risk in the goods passes to you once the items are delivered to your nominated delivery address.

If goods arrive damaged, faulty, incomplete or incorrect, contact us promptly so we can assess the issue and provide an appropriate remedy in line with the ACL.

9. Authority to Leave (ATL)

Where a carrier permits authority to leave without a signature, you acknowledge that:

the parcel may be left unattended at the delivery address, and

once delivery is confirmed, responsibility for the goods passes to you.

If you do not want ATL used, please specify this (if available) at checkout.

10. Incorrect Addressing

Customers are responsible for ensuring delivery details are correct at checkout.

If an incorrect address is provided:

delivery delays may occur, and

re-delivery or correction charges may apply

We will assist where possible, but cannot guarantee redirection once a parcel is in transit.

11. Contact Us

If you have questions about shipping, delivery timeframes, tracking, or missing items, please contact:

BBQ Backyard Supply Co
Email: bbqbackyardsupplyco@outlook.com